k111's Privacy Policy
Find out everything on this page about how safe your personal information is with us and how it is used.
This privacy policy ("Policy") describes how personal information of users of the k111 platform is collected, stored, processed, and protected. By using this platform, you are considered to have given your consent to the terms of this Policy.
1. Introduction & Scope
k111 is an online gaming and betting platform operated for users in Bangladesh. We give the highest priority to our users' privacy and keep their information secure through SSL encryption technology.
This Policy applies to the k111 website (https://k111.mom) and all services under it. If you use our services, the terms set out in this Policy will apply to you. If you do not agree with this Policy, please refrain from using the platform.
In this Policy, "we" and "our" refer to the authority operating the k111 platform. "You" and "user" refer to any person, registered or unregistered, on the platform.
2. Information We Collect
We collect user information in various ways. A category-by-category breakdown is provided below:
2.1 Information Provided Directly
- Full name and date of birth (required for age verification)
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, Upay account numbers and bank account details)
- Residential address
- Profile photo (optional)
2.2 Automatically Collected Information
- IP address and geographic location
- Browser type, version, and operating system
- Browsing activity and page visits on the platform
- Session duration and login time
- Device identifier (Device ID)
- Information obtained from cookies and similar tracking technologies
2.3 Transaction-Related Information
- Deposit and withdrawal history
- Records of betting and gaming activity
- Bonus and promotion usage details
- VIP tier progress information
3. Purpose of Using Information
k111 uses collected information for the following purposes:
- Account management: Completing the registration process, verifying identity, and ensuring account security.
- Financial transactions: Processing deposits and withdrawals smoothly and preventing fraud.
- Service improvement: Analysing user experience to improve platform performance.
- Customer support: Providing assistance via 24/7 live chat and email.
- Legal obligations: Complying with applicable laws and regulations, preventing fraud, and stopping illegal activity.
- Marketing communications: Sending relevant promotional information only to users who have given their consent.
- Responsible gaming: Monitoring gaming behaviour to identify signs of potential addiction and providing timely support.
4. Information Sharing & Third Parties
k111 does not sell or rent users' personal information. However, we may share information in specific circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers who carry out specific functions on our behalf. These include payment processors, IT infrastructure providers, and security service providers. These organisations may only use the information under contract and for the specified purpose.
4.2 Game Software Providers
Software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi may access the minimum information necessary to operate games. They may not use this information for any other purpose.
4.3 Legal Requirements
In the case of a court order, a lawful request from a law enforcement agency, or any other legal obligation, we will be required to provide the relevant information.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. Should such a situation arise, we will notify users in advance.
5. Cookies & Tracking Technologies
The k111 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.
5.1 Types of Cookies
- Essential cookies: Indispensable for running the platform's core functions. Without them, the site will not work properly.
- Functionality cookies: Used to remember your preferences, language settings, and login status.
- Analytics cookies: Used to analyse user behaviour and improve the quality of the service.
- Security cookies: Used to ensure account security and detect fraud.
You can manage cookies from your browser settings. Please note, however, that disabling cookies may cause some features of the platform to stop working properly.
6. Information Security Measures
k111 adopts the most advanced technical and organisational measures to protect user information:
- All data transmission is kept secure through SSL/TLS encryption.
- Sensitive information (passwords, financial data) is stored in encrypted form.
- System access is strictly controlled and only authorised staff may access information.
- Regular security audits and vulnerability assessments are conducted.
- Automated monitoring systems are used to detect suspicious activity.
- Staff receive regular training in privacy and data protection.
However, no data transmission over the internet is 100% secure. We strive to provide the highest level of protection, but complete security cannot be guaranteed.
7. Data Retention Period
k111 retains user information only for as long as necessary. Retention periods for different types of information are as follows:
- Account information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
- Transaction records: For the period specified under financial regulations.
- Communication logs: For the period required to improve customer service.
- Analytics data: May be retained for an extended period after anonymisation.
Once the retention period ends, information is securely deleted or anonymised.
8. User Rights
As a user of k111, you have the following rights:
8.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will provide that information within a reasonable time.
8.2 Right to Correct Information
If there is any error or incompleteness in your information, you may request that it be corrected.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. To exercise this right, email [email protected].
8.5 Right to File a Complaint
If you have any concerns about the protection of your information, contact us directly. We take all complaints seriously.
9. Privacy of Minors
k111 provides services only to persons aged 21 or older. We do not knowingly collect any personal information from minors.
If we are informed that information belonging to a minor is in our system, we will immediately close that account and delete the relevant information. Parents or guardians may contact us about this at [email protected].
10. International Data Transfers
k111 serves users in Bangladesh. In some cases, for technical reasons, information may be stored or processed outside Bangladesh. In such cases we ensure that the country or organisation concerned maintains appropriate data protection standards.
Our server infrastructure uses SSL encryption, which keeps your information secure in accordance with international standards.
11. Third-Party Websites & Links
If the k111 platform contains links to external websites, we are not responsible for the privacy policy of those websites. It is recommended that you read the privacy policy of any third-party website before visiting it.
12. Changes to This Policy
k111 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email and note the date of the update on this page.
If you continue to use the platform after changes are made, you will be considered to have consented to the updated policy. We therefore recommend visiting this page regularly.
13. Responsible Gaming & Personal Information
k111 gives the highest importance to responsible gaming. We may use information about a user's gaming behaviour to identify potentially problematic behaviour and provide timely support. This information is collected entirely for the user's wellbeing.
To learn more about responsible gaming, visit our Responsible Gaming page.
14. Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Have a question about privacy?
Protecting your information is our priority. The k111 support team is available around the clock to assist you.