Guidelines for Safe and Responsible Play at k111
Gaming is for enjoyment — not for problems. k111 is committed to ensuring a healthy and controlled experience for you.
k111's Protection Measures for Safe Play
We believe gaming should always stay within the bounds of entertainment. The tools below are in your hands.
Deposit Limit
Decide for yourself how much you want to deposit each day, each week, or each month. Once a limit is set it takes effect immediately, and a 7-day waiting period is required to increase it.
Session Time Limit
You can set a maximum duration for each gaming session. When the set time is up, the system will automatically notify you and give you the option to take a break.
Time-Out Feature
If you feel you need a short break, you can take a temporary break of anywhere from 24 hours to 30 days. During this time you will not be able to log in to your account or place bets.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, you can choose long-term self-exclusion. During the exclusion period, no promotional communications will be sent to you either.
Gaming History
You can view your complete betting history, win and loss records, and deposit and withdrawal history at any time — making it easier to stay informed.
24/7 Support
For any questions about responsible gaming or if you need help, our support team is always ready. Contact us via live chat or at [email protected].
What Is Online Gaming and When Should You Be Cautious
Online gaming — from casino slots to cricket betting — can be a legitimate and enjoyable form of entertainment. However, like any form of entertainment, it is best enjoyed in a controlled way. At k111, we want every user to enjoy gaming in an informed and healthy manner.
Gaming is not a skill — it is entirely based on chance. There is no guarantee of winning in the long run, and continuing to play in the hope of recovering losses can be a sign of a problem. Gaming should not be used as a way to ease financial hardship or to escape stress.
Responsible gaming means setting a budget in advance, sticking to a set time limit, and not prioritising gaming over other responsibilities in life. k111 is here to help you maintain those healthy boundaries.
If you are repeatedly spending more than your budget, placing more bets to try to recover lost money, or hiding your gaming habits from family and friends — contact the k111 support team right away.
- Gaming is for entertainment only — not as a source of income
- Set a time and money limit before each session
- Do not play while drinking or under stress
- Put family, friends, and professional responsibilities first
- Do not increase your bets in an attempt to recover losses
- Take regular breaks and spend time on other activities too
- Do not allow anyone under 18 to use your account
- If you feel you have a problem, contact support right away
k111 Is for 21+ Users Only
Registration and gaming on k111 are strictly for those aged 21 and above only. We verify age when an account is opened and may request proof of identity in any case where there is doubt.
If minors have access to your device, please use parental control software and keep your account logged out. k111 never runs any promotions targeting children or teenagers.
This platform is for adults only (aged 21 and above). Participation by minors is strictly prohibited.
Are Your Gaming Habits Safe?
Ask yourself the questions below. If the answer to more than one is "yes", it is a good idea to contact support.
How to Set Your Limits
After logging in to your account on k111, go to the "Account Settings" section to find the responsible gaming tools. From there you can easily set deposit limits, session time limits, and time-out options.
Lowering a deposit limit takes effect immediately. However, a 7-day cooling-off period applies if you want to increase a limit — this protects you from making decisions in the heat of the moment.
Let the support team know about any issue — they will help you set limits or complete the self-exclusion process on your behalf.
The Option for a Long-Term Break
Self-exclusion is an important step that allows you to keep your account closed for a fixed or indefinite period. During this time your account cannot be reactivated, and k111 will not send you any promotional communications.
To request self-exclusion, email [email protected] directly or let us know via live chat. Our team will assist you quickly and with care — no questions asked and no judgment.
If you wish to end your self-exclusion, a specified waiting period must still be observed, which is set with your protection in mind.
How to Get Help When You Need It
You do not have to face a gaming problem alone. The k111 support team is here for you.
Live Chat
Our live chat is available 24 hours a day, 7 days a week. You can speak in Bengali or English — feel free to discuss any gaming concerns without hesitation.
Email Support
Write to [email protected] for a more detailed discussion. Share your concerns about self-exclusion, limit changes, or anything else that is on your mind.
Trained Team
Our support representatives are trained in responsible gaming. They will assist you with your needs in confidence.
Responsible Gaming FAQ
Here are answers to the most frequently asked questions about responsible play.
Enjoy k111's Gaming World Responsibly
Keep gaming enjoyable by staying within your limits. We are always here for any questions you may have.
[email protected]